Description
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We won't fill your inbox! That's a promise.
What we will do is treat your email address the way we would want you to treat ours. We will keep you up to date with the latest news and product innovations and reward you with sneak peeks and exclusive rewards.
FREE UK Delivery on all orders over £30! Any customer's outside of the UK please contact us for Delivery a Quote
1 x Straw cleaning brush with Nylon Bristles
Founded in 2012, Qwetch is a brand specialized in mobile containers. During a trip to China, its founder Stephane Miquel notices that locals are used to drinking tea everywhere and all the time. Seduced by this concept favoring the "homemade" side, he decided to create a range of healthy and reusable nomadic containers to eat and drink better on a daily basis. The Qwetch brand is above all an eco-responsible mindset that encourages the fact of consuming dishes and drinks that we design yourself for a balanced diet and that we transport in washable, durable and reusable containers and accessories with a "zero waste" perspective. Concerned about ethics, Qwetch also supports 2 associations to which it donates part of its profits: Couleurs de Chine which works to allow young girls from Chinese ethnic minorities MIAO to attend school and Générations Guinea pigs whose members act to inform young people about the impact of their daily behavior on health and the environment. The brand is very attentive to the quality of its products and manufactures all its containers in healthy and recyclable materials in factories selected for their quality approach and their commitments at the social level. You will be seduced by its range of insulated nomadic solutions that you can easily take to the office, on a walk or in transport. Built around 2 distinct worlds, that of the daily nomadic food and that of tea & infusions, Qwetch comes in 3 distinct categories: a range of insulated nomadic teapots, a range of insulated containers for hot and cold liquids and a selection of leak-proof and reliable lunch boxes & soups. How can we not adhere to Qwetch brand products that combine responsibility, design, quality and practicality?
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns
The Short Answer...
We want you to be delighted with your Reyousables. If, for any reason, you are not a happy bunny, please contact us at claire@reyousable.eco or nicola@reyousable.eco and we will be in touch ASAP to work out how best to turn your frown upside down.
The Long Answer...
To make sure you know exactly what to expect from Reyousable when it comes to refunds, and to protect Reyousable from any rogues, rascals, swindlers, fraudsters, tricksters and charlatans, who seek to take advantage or our good nature, our full refund policy is outlined below. Happy reading...
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange - unless of course your Reyousable is defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned
- intimate or sanitary goods
- gift cards
- promotional "freebie" items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or they will get grumpy with us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund you were expecting, it's a good idea to get in contact with your credit card company. It can take some time before your refund is officially posted back to your card.
If you’ve done all of this and you still have not received your eagerly anticipated refund, please contact us at claire@reyousable.eco and we will get our super sleuthing magnifying glass out to solve the mystery and return happiness to your world.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless of course they are damaged or defective.
Gifts
If your Reyousable was marked as a gift when purchased (by your kindly friend or acquaintance) and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased by your buddy, or they had the order shipped to themselves to give to you in person, the refund will be sent directly to the gift giver. Bear in mind this will mean they find out that you have returned it, so if you have faked your delight at receiving the gift at the time it was given... this could be #awkward. Reyousable accepts no responsibility for damaged friendships as a result of this process. Soz.
Shipping
if you do need to return your Reyousable to us, drop us an email to claire@reyousable.eco and we will let you know the best way to go about it.
Unless otherwise stated, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. if you receive a product refund, the cost of return shipping will be deducted from your refund.
If you are returning an item to us, please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
OK, I think that covers it.
FREE UK delivery
Delivery costs are on us on any orders over £25. EXPRESS DELIVERY option available.
Secure payments
Worry free payment with ApplePay, GooglePay, Paypal and all major credit cards
e-Gift Cards Available
Want to buy a sustainable & stylish gift, but worried you won't get it right? Reyousable e-Gift Cards are the perfect choice