Returns
The Short Answer...
We want you to be delighted with your Reyousables. If, for any reason, you are not a happy bunny, please contact us at claire@reyousable.eco or nicola@reyousable.eco and we will be in touch ASAP to work out how best to turn your frown upside down.
The Long Answer...
To make sure you know exactly what to expect from Reyousable when it comes to refunds, and to protect Reyousable from any rogues, rascals, swindlers, fraudsters, tricksters and charlatans, who seek to take advantage or our good nature, our full refund policy is outlined below. Happy reading...
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange - unless of course your Reyousable is defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned
- intimate or sanitary goods
- gift cards
- promotional "freebie" items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or they will get grumpy with us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund you were expecting, it's a good idea to get in contact with your credit card company. It can take some time before your refund is officially posted back to your card.
If you’ve done all of this and you still have not received your eagerly anticipated refund, please contact us at claire@reyousable.eco and we will get our super sleuthing magnifying glass out to solve the mystery and return happiness to your world.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless of course they are damaged or defective.
Gifts
If your Reyousable was marked as a gift when purchased (by your kindly friend or acquaintance) and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased by your buddy, or they had the order shipped to themselves to give to you in person, the refund will be sent directly to the gift giver. Bear in mind this will mean they find out that you have returned it, so if you have faked your delight at receiving the gift at the time it was given... this could be #awkward. Reyousable accepts no responsibility for damaged friendships as a result of this process. Soz.
Shipping
if you do need to return your Reyousable to us, drop us an email to claire@reyousable.eco and we will let you know the best way to go about it.
Unless otherwise stated, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. if you receive a product refund, the cost of return shipping will be deducted from your refund.
If you are returning an item to us, please consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
OK, I think that covers it.
